Shipping policy

Update: Due to Covid-19 you may expect delays in your order. We apologize for any inconvenience.

Our delivery times are estimated only and are not guaranteed. They will
always be estimated in business days (this does not include
weekends/holidays). Once the packages are sent to the shipping provider,
arrival times are out of our control and in the hands of the shipping service
that has been selected.

Hair Carnival is not held responsible for:

• Mistakes made by the shipping provider
• Wrong addresses given by customers
• Damage to orders by postal service
• PO box issues
• Stolen packages after delivery 

If you have a specific question with respect to your shipment, please contact us at info@haircarnival.hk and provide your order number.